Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lovebitesonly.com. Please note that returns will need to be sent to the following address: Brave Nexus Limited 124 City Rd, London, EC1V 2NX
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@lovebitesonly.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalised items)Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@lovebitesonly.com.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unopened, unused, and in its original packaging. A receipt or proof of purchase is also required.
To start a return, please contact us at info@lovebitesonly.com. Returns must be sent to the following address: supplied upon refund request.
Please note: Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at info@lovebitesonly.com.
Clothing Line Return Policy
All clothing items are printed to order, which means we are unable to accept returns or offer refunds due to sizing issues or change-of-mind purchases.
If your clothing item is faulty or damaged, we will be happy to assist. Please email info@lovebitesonly.com with photographic evidence of the fault within 14 days of receiving your order, and we will arrange a refund or replacement accordingly.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We do not accept returns on:
Sale items
Gift cards
Printed-to-order clothing (unless faulty – see Clothing Line Return Policy above)
Exchanges
The fastest way to ensure you get the item you want is to return the item you have (if eligible), and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, the item must be in the same condition that you received it—unopened, unused, and in its original packaging—and you must provide proof of purchase.
Refunds
Once we’ve received and inspected your return, we’ll notify you if the refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@lovebitesonly.com.